AI News · Hot news ·
Automation Anywhere agrees to acquire voice AI company Boost.ai
Automation Anywhere agreed to acquire conversational voice AI company Boost.ai from Nordic Capital. The purchase price was not disclosed. Boost.ai reports more than 650 deployments and over 150 million automated conversations, with customers including Nordea and DNB. The deal follows Automation Anywhere's acquisition of Aisera in late 2025.
Key points
- Automation Anywhere agreed to buy Boost.ai from Nordic Capital; price not disclosed.
- Boost.ai reports over 650 deployments and 150 million automated conversations.
- Customers include Nordea, DNB Bank and Trading 212.
- Boost.ai supports more than 36 languages and is built for GDPR and HIPAA compliance.
- The deal follows Automation Anywhere's acquisition of Aisera in late 2025.
What happened: Automation Anywhere, which sells enterprise automation and AI agent orchestration software, agreed to acquire Boost.ai from Nordic Capital, SiliconANGLE reported on October 8. Boost.ai makes conversational and voice AI used in customer service. The purchase price and other deal terms were not disclosed.
The details: Boost.ai serves hundreds of customer organizations, with a strong base in Europe and in regulated industries such as financial services, telecommunications and insurance. Its platform supports more than 36 languages and is designed for GDPR and HIPAA compliance. The company reports more than 650 deployments, about 600 live AI agents and over 150 million automated conversations. Named customers include Nordea, Credit Union of Colorado, DNB Bank and Trading 212.
Automation Anywhere says it wants to build an "autonomous enterprise," in which businesses run up to 80% autonomously or with AI assistance. Boost.ai's technology is meant to let AI take requests from customers or employees and guide them through middle and back-office work. CEO Mihir Shukla said the goal is to offer "an autonomous operation that listens, decides and acts" across serving customers, supporting employees and running the business. Boost.ai CEO Jerry Haywood said the company has shown that conversational and voice AI can run at enterprise scale with the reliability and governance regulated industries need.
Background: The deal follows Automation Anywhere's acquisition of Aisera in late 2025. The company says the combined platforms will cover voice, chat and digital customer operations, employee operations such as IT, finance and HR, and business operations such as ERP and CRM systems. SiliconANGLE cited an Astute Analytica estimate that the AI voice agent market was about $3 billion in 2025 and could reach $45.1 billion by 2035, with customer support automation holding the largest share.
Who it affects: Existing Boost.ai customers, many of them Nordic banks and insurers, will now be part of a larger automation vendor. Companies evaluating voice agents for customer service may find more vendors bundling them with workflow automation.
What to watch: Watch for when the deal closes, how Boost.ai products are integrated and priced within Automation Anywhere's platform, and whether existing customers keep their current contracts and data commitments.
Our take
Customer service voice agents and back-office automation are being sold as one platform, which may simplify vendor choice for regulated companies in banking, insurance and telecom.