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Uber rolls out ChatGPT Work to all 30,000 employees after a 1,000-person pilot
Uber is expanding OpenAI's ChatGPT Work, an enterprise AI agent introduced in July, to its entire global workforce of about 30,000 people. The move follows a pilot with 1,000 employees earlier this year in which about 80% of early adopters were non-engineers. Uber did not disclose what it is spending on the rollout.
Key points
- Uber is giving all of its roughly 30,000 employees access to ChatGPT Work.
- A 1,000-person pilot found about 80% of early adopters were non-engineers.
- Uber did not disclose the cost and will track usage to guide wider deployment.
What happened: Uber and OpenAI announced an expanded partnership on Thursday. Uber told TechCrunch that its entire global workforce, about 30,000 people, will now use ChatGPT Work, the enterprise AI agent OpenAI introduced in July. Uber said OpenAI worked closely with the company to integrate the tool.
The details: Uber first piloted ChatGPT Work with 1,000 employees earlier in 2026, drawing users from finance, operations, product and other departments. About 80% of early adopters were non-engineers, according to Sumanth Sukumar, Uber's VP of engineering. He described use cases such as analyzing complex operations data to find trends and recommendations, localizing training materials for different markets and languages, and building personalized dashboards to manage daily work. Uber has not disclosed what it is spending on the rollout.
Background: Sukumar said Uber wants to make AI tools widely available while letting teams experiment. Earlier this year the company ran "AI pods", pairing 30 AI engineers with teams across Uber for two weeks to automate key parts of their jobs. TechCrunch noted that OpenAI has moved quickly to scale its enterprise business while competing with Anthropic.
What to watch: Sukumar said Uber will track how employees use the tool, which workflows they build and how it helps them work more effectively, and will use those results to guide its wider AI deployment.
Our take
Uber's pilot-first approach, with most early users outside engineering, offers a practical template for companies planning a company-wide AI agent rollout.