What it is
Featurebase combines a helpdesk, live chat, help center, feedback boards and roadmap, with an AI agent called Fibi. It started as feedback management and now covers support. A free plan includes 1 seat, and Growth is $29 per seat per month billed yearly.
Featurebase alternatives
Customer service platform built around Fin, an AI agent priced per resolution.
Paid
Customer service suite with ticketing, AI agents and resolution-based AI billing.
Paid
AI customer service agents that resolve inquiries across chat, email and voice.
Enterprise
Customer messaging platform with shared inbox, live chat and AI chatbot.
Free plan
AI customer service agents defined with natural-language procedures.
EnterpriseNew
Forethought
by Forethought (part of Zendesk)
AI agents for ticket resolution and triage, now part of Zendesk.
Enterprise