Customer Support AI tools

Intercom

Customer service platform built around Fin, an AI agent priced per resolution.

Zendesk

Customer service suite with ticketing, AI agents and resolution-based AI billing.

Ada

AI customer service agents that resolve inquiries across chat, email and voice.

Crisp

Customer messaging platform with shared inbox, live chat and AI chatbot.

Decagon

AI customer service agents defined with natural-language procedures.

Featurebase

Helpdesk and customer feedback platform with an AI support agent.

Forethought

by Forethought (part of Zendesk)

AI agents for ticket resolution and triage, now part of Zendesk.

Freshdesk

by Freshworks

Help desk and ticketing software with Freddy AI agent and copilot.

Front

Shared inbox for customer-facing teams with AI drafting, summaries and auto-resolution.

HappyFox

Help desk, service desk and contact center software with AI add-ons.

Hiver

by Hiver Inc.

Customer service platform that started in Gmail and now adds AI agents across channels.

Kustomer

AI-native customer service CRM that unifies conversations across channels.

Sierra

Conversational AI agents for customer service, priced on outcomes.

Tidio

Live chat and chatbot platform with the Lyro AI agent, aimed at small businesses.

WotNot

No-code platform for AI agents that qualify leads and handle customer support.

Zoho Desk

by Zoho

Help desk software with AI assistance and a free edition for three users.