Zendesk
Customer service suite with ticketing, AI agents and resolution-based AI billing.
What it is
Zendesk offers ticketing, messaging, knowledge base and AI agents for customer service. Plans run from Support Team to Suite Enterprise with Copilot. AI agents are billed per automated resolution, with some included per agent and extras at $1.50 to $2.00 each. It has also taken in Forethought.
Mentioned in
AI agents for customer support 2026: Sierra, Decagon, Fin, Ada
AI agents for customer support compared: Sierra, Decagon, Intercom Fin and Ada. How per-resolution pricing works, what to measure and how to roll out.
Zendesk alternatives
Customer service platform built around Fin, an AI agent priced per resolution.
AI customer service agents that resolve inquiries across chat, email and voice.
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AI customer service agents defined with natural-language procedures.
Helpdesk and customer feedback platform with an AI support agent.
Forethought
by Forethought (part of Zendesk)
AI agents for ticket resolution and triage, now part of Zendesk.