Intercom
Customer service platform built around Fin, an AI agent priced per resolution.
What it is
Intercom combines a helpdesk, messenger and ticketing with its Fin AI agent. Seat plans are Essential, Advanced and Expert, and Fin costs $0.99 per outcome, also sold standalone for other helpdesks. Add-ons include Copilot for agents at $29 per agent per month.
Mentioned in
AI agents for customer support 2026: Sierra, Decagon, Fin, Ada
AI agents for customer support compared: Sierra, Decagon, Intercom Fin and Ada. How per-resolution pricing works, what to measure and how to roll out.
Intercom alternatives
Customer service suite with ticketing, AI agents and resolution-based AI billing.
AI customer service agents that resolve inquiries across chat, email and voice.
Customer messaging platform with shared inbox, live chat and AI chatbot.
AI customer service agents defined with natural-language procedures.
Helpdesk and customer feedback platform with an AI support agent.
Forethought
by Forethought (part of Zendesk)
AI agents for ticket resolution and triage, now part of Zendesk.