What it is
Freshdesk is Freshworks' help desk product, with ticketing, a shared inbox, knowledge base and automation. Freddy AI includes an AI agent (first 500 sessions on Growth) and a Copilot add-on. Plans are Growth, Pro and Enterprise, priced per agent. Freshworks says it serves over 74,000 businesses.
Freshdesk alternatives
Customer service platform built around Fin, an AI agent priced per resolution.
Paid
Customer service suite with ticketing, AI agents and resolution-based AI billing.
Paid
AI customer service agents that resolve inquiries across chat, email and voice.
Enterprise
Customer messaging platform with shared inbox, live chat and AI chatbot.
Free plan
AI customer service agents defined with natural-language procedures.
EnterpriseNew
Helpdesk and customer feedback platform with an AI support agent.
Free plan