Front
Shared inbox for customer-facing teams with AI drafting, summaries and auto-resolution.
What it is
Front is a shared inbox that brings email, chat and messaging channels into one place for support and account teams. AI is included for compose, translate and summarize, with paid add-ons for Copilot, Smart QA, Smart CSAT and Autopilot, which is priced per conversation. Plans run from Starter to Enterprise.
Front alternatives
Customer service platform built around Fin, an AI agent priced per resolution.
Customer service suite with ticketing, AI agents and resolution-based AI billing.
AI customer service agents that resolve inquiries across chat, email and voice.
Customer messaging platform with shared inbox, live chat and AI chatbot.
AI customer service agents defined with natural-language procedures.
Helpdesk and customer feedback platform with an AI support agent.