Tidio alternatives

Tidio is live chat and chatbot platform with the Lyro AI agent, aimed at small businesses. If it is not the right fit on price, features or setup, these 10 tools do a similar job. We rank them by how closely they match Tidio, and every listing is checked against its official site.

Read the full Tidio listing

Compare Tidio and its alternatives

Tool	Best for	Pricing	Starts at	MCP server
Tidiocurrent	Small and mid-size online businesses	Free plan	Free tier, paid from $24.17/month	Not checked
Crisp	Startups and small businesses that want chat and inbox in one tool	Free plan	Free plan, paid from $45/month per workspace (as of October 2026)	Not checked
WotNot	Teams automating lead capture and support chat	Paid	See site	Not checked
Intercom	Support teams that want AI to resolve a large share of tickets	Paid	$29/seat/month, Fin AI Agent from $0.99 per outcome	Official
Ada	Mid-size and enterprise support teams	Enterprise	See site	Official
Gorgias	Online stores handling high ticket volume	Paid	See site	Not checked
Aissist	Support teams wanting low per-resolution pricing on their current helpdesk	Free plan	$0.20 per resolution	Not checked
Decagon	Mid-size and enterprise support teams	Enterprise	See site	Not checked
Featurebase	Software teams combining support and product feedback	Free plan	Free plan, paid from $29/seat/month billed yearly (as of October 2026)	Not checked
Fin	Support teams automating first-line resolutions	Paid	See site	Not checked
Freshdesk	Small to mid-size support teams	Paid	$19/agent/month billed annually	Not checked

The alternatives

1. Crisp
Customer messaging platform with shared inbox, live chat and AI chatbot.
Pricing: Free plan, from Free plan, paid from $45/month per workspace (as of October 2026) · Best for: startups and small businesses that want chat and inbox in one tool · Also covers: live chat, chatbot, small business
2. WotNot
No-code platform for AI agents that qualify leads and handle customer support.
Pricing: Paid · Best for: teams automating lead capture and support chat · Also covers: chatbot, live chat
3. Intercom
Customer service platform built around Fin, an AI agent priced per outcome.
Pricing: Paid, from $29/seat/month, Fin AI Agent from $0.99 per outcome · Best for: support teams that want AI to resolve a large share of tickets · Also covers: live chat
4. Ada
AI customer service agents that resolve inquiries across chat, email and voice.
Pricing: Enterprise · Best for: mid-size and enterprise support teams
5. Gorgias
Ecommerce helpdesk with AI agent for Shopify stores.
Pricing: Paid · Best for: online stores handling high ticket volume
6. Aissist
AI customer service agents that work inside your helpdesk, priced per resolution.
Pricing: Free plan, from $0.20 per resolution · Best for: support teams wanting low per-resolution pricing on their current helpdesk
7. Decagon
AI customer service agents defined with natural-language procedures.
Pricing: Enterprise · Best for: mid-size and enterprise support teams
8. Featurebase
Helpdesk and customer feedback platform with an AI support agent.
Pricing: Free plan, from Free plan, paid from $29/seat/month billed yearly (as of October 2026) · Best for: software teams combining support and product feedback
9. Fin
Intercom's AI agent that resolves customer questions across channels.
Pricing: Paid · Best for: support teams automating first-line resolutions
10. Freshdesk
Help desk and ticketing software with Freddy AI agent and copilot.
Pricing: Paid, from $19/agent/month billed annually · Best for: small to mid-size support teams