Gorgias alternatives
Gorgias is ecommerce helpdesk with AI agent for Shopify stores. If it is not the right fit on price, features or setup, these 10 tools do a similar job. We rank them by how closely they match Gorgias, and every listing is checked against its official site.
Compare Gorgias and its alternatives
| Tool | Best for | Pricing | Starts at | MCP server |
|---|---|---|---|---|
| Gorgiascurrent | Online stores handling high ticket volume | Paid | See site | Not checked |
| Featurebase | Software teams combining support and product feedback | Free plan | Free plan, paid from $29/seat/month billed yearly (as of October 2026) | Not checked |
| Intercom | Support teams that want AI to resolve a large share of tickets | Paid | $29/seat/month, Fin AI Agent from $0.99 per outcome | Official |
| Help Scout | Small and mid-sized support teams | Paid | See site | Not checked |
| Hiver | Support teams that work inside Gmail and want AI help | Paid | Paid from $25/user/month billed annually, $35 monthly; 7-day free trial (as of October 2026) | Not checked |
| Kustomer | Consumer brands with high-volume support | Enterprise | See site | Not checked |
| Ada | Mid-size and enterprise support teams | Enterprise | See site | Official |
| Crisp | Startups and small businesses that want chat and inbox in one tool | Free plan | Free plan, paid from $45/month per workspace (as of October 2026) | Not checked |
| Fin | Support teams automating first-line resolutions | Paid | See site | Not checked |
| Tidio | Small and mid-size online businesses | Free plan | Free tier, paid from $24.17/month | Not checked |
| Aissist | Support teams wanting low per-resolution pricing on their current helpdesk | Free plan | $0.20 per resolution | Not checked |
The alternatives
1. Featurebase
Helpdesk and customer feedback platform with an AI support agent.
Pricing: Free plan, from Free plan, paid from $29/seat/month billed yearly (as of October 2026) · Best for: software teams combining support and product feedback · Also covers: helpdesk, ai agent
2. Intercom
Customer service platform built around Fin, an AI agent priced per outcome.
Pricing: Paid, from $29/seat/month, Fin AI Agent from $0.99 per outcome · Best for: support teams that want AI to resolve a large share of tickets · Also covers: helpdesk
3. Help Scout
Customer support platform with shared inbox and AI answers.
Pricing: Paid · Best for: small and mid-sized support teams · Also covers: helpdesk
4. Hiver
Agentic omnichannel customer service platform built for complex support.
Pricing: Paid, from Paid from $25/user/month billed annually, $35 monthly; 7-day free trial (as of October 2026) · Best for: support teams that work inside Gmail and want AI help · Also covers: helpdesk
5. Kustomer
AI customer service platform and CRM that unifies conversations across channels.
Pricing: Enterprise · Best for: consumer brands with high-volume support · Also covers: ai agent
6. Ada
AI customer service agents that resolve inquiries across chat, email and voice.
Pricing: Enterprise · Best for: mid-size and enterprise support teams · Also covers: ai agent
7. Crisp
Customer messaging platform with shared inbox, live chat and AI chatbot.
Pricing: Free plan, from Free plan, paid from $45/month per workspace (as of October 2026) · Best for: startups and small businesses that want chat and inbox in one tool · Also covers: helpdesk
8. Fin
Intercom's AI agent that resolves customer questions across channels.
Pricing: Paid · Best for: support teams automating first-line resolutions · Also covers: ai agent
9. Tidio
Live chat and chatbot platform with the Lyro AI agent, aimed at small businesses.
Pricing: Free plan, from Free tier, paid from $24.17/month · Best for: small and mid-size online businesses
10. Aissist
AI customer service agents that work inside your helpdesk, priced per resolution.
Pricing: Free plan, from $0.20 per resolution · Best for: support teams wanting low per-resolution pricing on their current helpdesk
Frequently asked questions
What is the best alternative to Gorgias?+
Featurebase, Intercom and Help Scout are the closest matches in our directory. Featurebase: Helpdesk and customer feedback platform with an AI support agent.
Is there a free alternative to Gorgias?+
Featurebase, Crisp, Tidio and Aissist have a free plan or are open source. Free plans usually cap usage or features.
What is Gorgias?+
Ecommerce helpdesk with AI agent for Shopify stores.
More alternatives