Hiver alternatives
Hiver is agentic omnichannel customer service platform built for complex support. If it is not the right fit on price, features or setup, these 10 tools do a similar job. We rank them by how closely they match Hiver, and every listing is checked against its official site.
Compare Hiver and its alternatives
| Tool | Best for | Pricing | Starts at | MCP server |
|---|---|---|---|---|
| Hivercurrent | Support teams that work inside Gmail and want AI help | Paid | Paid from $25/user/month billed annually, $35 monthly; 7-day free trial (as of October 2026) | Not checked |
| Zendesk | Support teams from small to enterprise | Paid | $19/agent/month billed annually | Not checked |
| Intercom | Support teams that want AI to resolve a large share of tickets | Paid | $29/seat/month, Fin AI Agent from $0.99 per outcome | Official |
| Aissist | Support teams wanting low per-resolution pricing on their current helpdesk | Free plan | $0.20 per resolution | Not checked |
| Front | Support and account teams working from shared inboxes | Paid | $25/seat/month (Starter, billed annually) | Official |
| Kustomer | Consumer brands with high-volume support | Enterprise | See site | Not checked |
| Decagon | Mid-size and enterprise support teams | Enterprise | See site | Not checked |
| Featurebase | Software teams combining support and product feedback | Free plan | Free plan, paid from $29/seat/month billed yearly (as of October 2026) | Not checked |
| Help Scout | Small and mid-sized support teams | Paid | See site | Not checked |
| Sierra | Large consumer brands automating support | Enterprise | See site | Not checked |
| Crisp | Startups and small businesses that want chat and inbox in one tool | Free plan | Free plan, paid from $45/month per workspace (as of October 2026) | Not checked |
The alternatives
1. Zendesk
Customer service suite with ticketing, AI agents and resolution-based AI billing.
Pricing: Paid, from $19/agent/month billed annually · Best for: support teams from small to enterprise · Also covers: ai agents, omnichannel
2. Intercom
Customer service platform built around Fin, an AI agent priced per outcome.
Pricing: Paid, from $29/seat/month, Fin AI Agent from $0.99 per outcome · Best for: support teams that want AI to resolve a large share of tickets · Also covers: helpdesk
3. Aissist
AI customer service agents that work inside your helpdesk, priced per resolution.
Pricing: Free plan, from $0.20 per resolution · Best for: support teams wanting low per-resolution pricing on their current helpdesk · Also covers: ai agents
4. Front
Shared inbox for customer-facing teams with AI drafting, summaries and auto-resolution.
Pricing: Paid, from $25/seat/month (Starter, billed annually) · Best for: support and account teams working from shared inboxes · Also covers: omnichannel
5. Kustomer
AI customer service platform and CRM that unifies conversations across channels.
Pricing: Enterprise · Best for: consumer brands with high-volume support · Also covers: omnichannel
6. Decagon
AI customer service agents defined with natural-language procedures.
Pricing: Enterprise · Best for: mid-size and enterprise support teams · Also covers: ai agents
7. Featurebase
Helpdesk and customer feedback platform with an AI support agent.
Pricing: Free plan, from Free plan, paid from $29/seat/month billed yearly (as of October 2026) · Best for: software teams combining support and product feedback · Also covers: helpdesk
8. Help Scout
Customer support platform with shared inbox and AI answers.
Pricing: Paid · Best for: small and mid-sized support teams · Also covers: helpdesk
9. Sierra
Conversational AI agents for customer service, priced on outcomes.
Pricing: Enterprise · Best for: large consumer brands automating support · Also covers: ai agents
10. Crisp
Customer messaging platform with shared inbox, live chat and AI chatbot.
Pricing: Free plan, from Free plan, paid from $45/month per workspace (as of October 2026) · Best for: startups and small businesses that want chat and inbox in one tool · Also covers: helpdesk
Frequently asked questions
What is the best alternative to Hiver?+
Zendesk, Intercom and Aissist are the closest matches in our directory. Zendesk: Customer service suite with ticketing, AI agents and resolution-based AI billing.
Is there a free alternative to Hiver?+
Aissist, Featurebase and Crisp have a free plan or are open source. Free plans usually cap usage or features.
What is Hiver?+
Agentic omnichannel customer service platform built for complex support.
More alternatives